Overview of the Engagement and Performance Operations Center (EPOC)

Friday, March 29, 2019
10:30 am to 11:30

Participation:  via Zoom (hosted by KanREN)

https://zoom.us/j/478851233

Or Telephone:
Dial: +1 646 558 8656 (US Toll) or +1 408 638 0968 (US Toll)
Meeting ID: 478 851 233

Abstract: In 2018, NSF funded the Engagement and Performance Operations Center (EPOC), a joint project between IU and ESnet, to work with domain scientists across the US to accelerate the adoption and experience in using high-speed networks. The project now has operational a process pipeline for immediate help, referred to as “Roadside Assistance”, to help collaborators when data sharing failures occur, as well as more in-depth investigations, referred to as “Deep Dives”, to understand the full science pipeline for research teams and suggest alternative approaches for the scientists, local IT support, and national networking partners.  This presentation will give a detailed look at how this work is performed, giving examples from real application use cases, and will detail overlap with the Quilt community.