Administrative Help

To enter the administrative functions and to run Req or to send mail about a trouble ticket, select this link. These operations are password protected.

Mail Help

To open a new ticket, send mail with the subject of the ticket included as the subject of the mail.

To send mail about an existing ticket number, include [Req #n] in the subject line, where n is the number of the ticket. Note that when a subject is included in the mail, the subject of the ticket is changed to that new value. If the subject of the ticket is not to be changed, it should be entered exactly as is.

Show Help

The show ticket command displays the log for an existing ticket. This command simply runs req to present the results.

req options

-show (n)

show ticket number (n)

The ticket number must be included. To determine a ticket number, use the list command.

List Help

This command simply runs the q command to list trouble tickets. The options for q available through this web page are as follows:

q options

	-resolved	Show only resolved tickets
	-owner (u)	Show only tickets owned by admin (u)
	-unowned	Show only tickets which are unowned
	-open	Show only open tickets which are not stalled
	-priority (p)	Show only tickets with prioity (p)
	[n-m]	Show only ticket numbers [n] through [m]

Options listed in round brackets () are required and items listed in square brackets [] are optional.